FAQ's
IS MY CREDIT CARD SECURE?
Exalted 1 uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify
WHEN WILL MY ORDER BE SENT?
Orders are generally shipped within 48 hours (Monday- Friday) The standard delivery times within Australia are between 1-10 days.
WHAT PAYMENT FORMS DO YOU ACCEPT?
Exalted 1 uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and PayPal. We do not accept Afterpay
WHAT IF MY ORDER IS DELAYED/LOST?
Sometimes, there can be a delay in getting your parcel to you. Usually this is out of our hands, but we will do everything we can to speed up the process.
If you have not received your order within 14 business days, please message up through our contact page and we will launch an enquiry and hopefully get your parcel to you as soon as possible.
ARE ALL PRODUCTS TRUE TO SIZE?
At Exalted 1 we do our best to ensure that all products are true to size. We provide a size chart for each product. Note due to the high volume of products occasionally a product might not be exactly to size and might differ a few cm.
FURTHER QUESTIONS?
If you have any other questions please send them through on our contact page. We will get back to your message as soon as we can. Thank you for your patience.